Effective date: 14 September 2026
At Exhale, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, book an appointment or make use of our services.
This policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
Exhale is a wellness practice based in Elardus Park, Pretoria East, offering services including TRE®, CranioSacral Therapy and MedWave™ Red-Light Therapy.
Website: exhale-tre.co.za
Email: [email protected]
Telephone: +27 82 487 7274
Address: 866 Barnard Street, Elardus Park, Pretoria, Gauteng, 0081
For any privacy or personal information enquiries, please contact us using the details above.
Depending on how you interact with Exhale, we may collect information such as:
We aim to collect only the information reasonably necessary for the purpose for which it is required.
During consultations, bookings or sessions, you may choose to provide information relating to your health, wellbeing, medical history, physical condition or other personal circumstances.
Certain health-related information may qualify as special personal information under POPIA.
Where Exhale processes this type of information, we will only do so where it is reasonably necessary to provide our services, where you have provided the information voluntarily or consented to its use, or where the processing is otherwise permitted by law.
We will not use health or wellbeing information for unrelated marketing purposes.
We may collect personal information when you:
Some technical information may also be collected automatically when you visit our website, such as your device type, browser information, IP address and website usage information, depending on the technologies and cookies being used.
We may process your personal information to:
We will not use your personal information for purposes that are materially different from the purpose for which it was originally collected unless permitted by law or with your consent where required.
Exhale uses Setmore as its online appointment booking platform.
When you make a booking through Setmore, information such as your name, contact details, selected service, appointment date and appointment time may be collected and processed through the Setmore platform.
Setmore may also be used to send booking confirmations, appointment updates, email reminders and SMS reminders.
Setmore operates as an independent third-party service provider and processes information in accordance with its own privacy practices and terms.
Information processed through Setmore may be stored or processed outside South Africa. Where personal information is transferred internationally, Exhale will take reasonable steps to ensure that the processing is handled in accordance with applicable data protection requirements.
Exhale may contact you using the contact information you provide for purposes relating to your appointment or our services.
This may include:
Providing your contact details when booking allows us to send communications reasonably necessary to manage your appointment.
We will not send unrelated direct marketing communications without your consent where consent is required by law.
We do not sell or rent your personal information.
We may share limited personal information with trusted third parties where reasonably necessary for operating the practice or providing our services, including:
Third parties are only given access to information that is reasonably necessary for the relevant purpose.
Some of the technology services used by Exhale, including Setmore and associated service providers, may process or store personal information outside South Africa.
Where this occurs, Exhale will take reasonable steps to ensure that personal information is handled in accordance with POPIA and applicable requirements governing the transfer of personal information outside South Africa.
Exhale takes reasonable technical and organisational steps to protect personal information against:
Access to personal information is limited to persons and service providers who reasonably require access for legitimate business or service-related purposes.
While we take reasonable precautions, no electronic system, website, email service or internet transmission can be guaranteed to be completely secure.
If a security compromise involving personal information occurs, Exhale will take appropriate action and make any notifications required by applicable law.
We retain personal information only for as long as reasonably necessary for:
When information is no longer reasonably required, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable law.
The Exhale website may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage and improve the website experience.
Some third-party services connected to the website may also use cookies or similar technologies.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Our website may contain links to third-party websites or services, including Setmore, WhatsApp or other online platforms.
These third parties have their own privacy policies and practices. Exhale is not responsible for how independent third-party websites or platforms process information once you leave our website.
We encourage you to review the privacy policies of any third-party services you use.
Subject to applicable law, you may have the right to:
To exercise any of these rights, please contact Exhale at [email protected].
We may need to verify your identity before providing access to or making changes to personal information.
Where Exhale processes personal information relating to a child, we will do so only where permitted under POPIA and, where required, with the consent or authorisation of a competent person such as a parent or legal guardian.
If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may contact Exhale so that we have an opportunity to address your concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg
Telephone: 010 023 5200
Email: [email protected]
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
The latest version will be published on our website together with its effective date.
If you have any questions about this Privacy Policy or how Exhale handles your personal information, please contact:
Exhale
866 Barnard Street
Elardus Park
Pretoria, Gauteng, 0081
Email: [email protected]
Telephone: +27 82 487 7274
Website: exhale-tre.co.za
